Setting up a cloud contact center doesn't need to be difficult. Golden Telecom is the first effective, affordable, and easy-to-use cloud-based contact center solution for business. Finally, you don't need to pay premium pricing for amazing call quality and enterprise features like Advanced IVR, ACD, Live Call Monitoring, Flexible Call Queueing and many more. Experience the best cloud contact center solution for business and try Golden Telecom risk-free.
Virtual Call Center Overview Managing Your Contact Center at Golden Telecom Advantage.
The Golden Telecom Call center platform allows you to:
GOLDEN TELECOM collective years of experience have enabled us to build an internal infrastructure that can handle highly intensive calls and as a result, allows us to specialise in termination services for high volume dialling.
Built with architecture featuring N+1 redundancy, our platform has been purpose built for VoIP traffic and as a result, we achieved 99.8% of service uptime throughout 2013.
By utilising multiple switches in multiple locations and initiating interconnects with global, Tier 1 terminating networks worldwide, GOLDEN TELECOM provide a continuity of service that's rarely seen in the market.
Inbound & Outbound Calling Automatic Call Distributor (ACD) Interactive Voice Response (IVR)Call Controls Superior Call Quality 24/7 Phone Support Unlimited Concurrent Calls Quality Management Advanced Reporting Customized Reporting CRM Data Dips Sales force Integration Bring Your Own Carrier.
Contact$ 25 / user
Perfect for small and growing teams Enterprise$ 75 $50 / user
Become a beta user and enjoy our lowest pricing ever Limited-Time.
Help your callers navigate themselves to the best agent for their needs. Easily manage your IVR menus, intros, and routing options from your user interface.
Offer helpful advice to your agents during calls without alerting the customer with call whisper or take over with call barge.
The GOLDEN TELECOM's User Interface makes it easy to store and manage your contact center's call recordings.
GOLDEN TELECOM's global infrastructure ensures you get amazing call quality no matter where in the world you are calling.
Set up unlimited call queues and manage advanced features like custom ring rules, queue callback, custom greetings and more from your User Interface.
Instantly activate virtual phone numbers in 160+ countries and enjoy the most competitive rates worldwide.
Enjoy superior quality voice when you upgrade your existing hard phones to the GOLDEN TELECOM WebRTC softphone.
Monitor your contact center analytics around users, queues, call outcomes, and much more with Genius reports.
Listen to your agent and customer interactions for training purposes or to ensure quality standards are being met. Includes call whisper and barge.
Track call outcomes and maintain customer information with summary notes and call disposition ratings.
Automatically route your company's calls to the right agent every time. Create custom call routing, ring rules, and more.
Your GOLDEN TELECOM's user interface makes it easier than ever to manage your contact center from any device and any location.
Founded by consultants with years of experience in the ICT sector, our technical know-how and industry experience has allowed us to adapt and tailor our services to the individual needs of each business that we work with.
Please Contact us to see how we can help your business.
GOLDEN TELECOM have developed a purpose built platform specifically for VoIP traffic. Built with architecture featuring N+1 redundancy and hosted from a Tier 4 Data Centre, our infrastructure provides resilience and reliability that is unrivalled in the industry.
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