GOLDEN TELECOM Privacy and Customer Data Retention Policy
Fair and Lawful Processing
Many of the current regulations and processes GOLDEN TELECOM adhere to require a person to be named as the subscriber for the service. An example of this may be a telephone number or broadband service that cannot be anonymous or unnamed or without an address for installation or emergency services purposes. Person(s) wishing to continue with services should, therefore, offer an alternative to allow GOLDEN TELECOM to continue being able to continue providing existing services.
Information we collect
GOLDEN TELECOM collects different kinds of information. Some of it is personally identifiable and some are non-identifying or aggregated. Here are the types of information we collect or receive:
How we use your information (Processing your data)
GOLDEN TELECOM uses your information for the following:
Sharing and Disclosure
There are times when communications and related content and other user information may be shared by GOLDEN TELECOM . With consent, to comply with legal process, or to protect GOLDEN TELECOM and our users. When we have your consent or if we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or GOLDEN TELECOM ; or to detect, prevent, or otherwise address fraud, security or technical issues. If we receive law enforcement or other third party request for information we will provide prior notice to the subject of the request where we are legally permitted to do so.
Examples of sharing and disclosure are below and but not strictly limited to the following:
GOLDEN TELECOM reasonable steps to protect the information you provide to us as part of your use of the GOLDEN TELECOM service from loss, misuse, and unauthorised access or disclosure. These steps take into account the sensitivity of the information we collect, process and store and the current state of technology. When you enter sensitive information (such as sign-in credentials) we encrypt the transmission of that information using secure socket layer technology (SSL) and encrypt all data at rest. We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. All GOLDEN TELECOM staff are trained and partake in refresher training in data protection.
Data Subjects Rights & Data Protection Officer
Data Subjects have the rights in relation to their personal data under the Privacy Legislation. Those rights include ;
The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling
Customers should contact the Data Protection Officer in relation to these queries with the subject DPO via the following page:
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